Write to suporte@m1synapse.com.
If the problem is inside the app, the fastest route is the Report a problem bubble at the top of the path screen — it already sends the app version along, which is usually the missing piece when working out what happened.
Frequently asked questions
I forgot my password
On the sign-in screen, tap “I forgot my password.” We send a six-digit code to your email; you enter the code in the app and choose a new password.
The code is valid for one hour and works once. If it does not arrive within a few minutes, check your spam folder — and note that the resend button waits 60 seconds between sends.
I did not get the confirmation email
Check your spam folder. The sender is AXIS <axis@conta.m1synapse.com>. If it still has not arrived, use “Resend” on the confirmation screen itself — it reopens on its own when you try to sign in to an account that has not been confirmed yet.
If you mistyped the address when signing up, write to support. Without access to the email there is no way to confirm the account; support can advise on the steps available for an incomplete sign-up.
How to cancel the subscription
iPhone Settings → your name → Subscriptions → AXIS → Cancel.
Cancellation is handled by Apple, not by us — Apple does the billing. Access remains subject to the conditions of the period you paid for and, after that, to the current conditions of the free version.
How to delete my account
Inside the app: Settings → Delete my account. The screen lists item by item what is lost, before you confirm.
Deleting the account does not cancel the subscription — they are separate, because the subscription belongs to your Apple ID. Cancel it first, if that applies.
Content will not download, or the path looks empty
- Check your internet connection and open the app again.
- If the screen offers “Try again,” use it — it restarts the download from the beginning.
- If it persists, sign out and sign back in: that clears the content stored on the device and starts a fresh download. Progress is tied to the account and will sync as the service becomes available.
I studied and my progress is not on another device
Progress uploads when you leave the app and downloads when you open it. Open the app on the old device, wait a few seconds with internet, and then sign in on the new one.
I found an error in a flashcard
Tap the bubble next to the star, on the card itself. A single tap sends it — there is nothing to write, because the app already knows which card you mean. Tapping again undoes it.
These reports are read by people, and they are the main source of content corrections.
How AXIS decides what to show me
By spaced repetition: each expression comes back shortly before the moment you would most likely forget it. That is why the app insists on what you got wrong and disappears, for weeks, with what you already know.
It is also why the number of new expressions per day has a ceiling. That is not a commercial limit — it is what makes the memory last.
Is the voice a real person?
No. All audio is generated by high-fidelity neural voice models, in American English, from the AXIS texts.
The texts are written and reviewed by a physician, and the pronunciation of each expression is marked in phonetic alphabet on the card itself.
This is not cost-cutting: a neural voice pronounces the same term the same way across every expression, and that is what lets you hear each card as many times as you want, at the speed you want, with no variation getting in the way of memorization.
Still stuck?
Support: suporte@m1synapse.com
Privacy and data: privacidade@m1synapse.com
When you write, tell us the email you signed up with and what appeared on the screen. If you can, send the screenshot — it usually answers in two seconds what would take three messages to describe.